Delight the Right Customer

How Incentives Spark Commerce Works

1

Spark Commerce Incentives is an incredibly flexible system for getting past and present customers to refer their friends. You can ask for referrals in three different ways:

Refer friends after purchase Post-purchase offers are shared at a very high rate, because customers are most enthusiastic about your brand right after purchase.

Dedicated refer-a-friend page Standalone offers expand your reach to former customers revisiting your site, encouraging repeat sales and creating a social affiliate program.

Ask for referrals via email With email offers, you aren’t even limited to people visiting your site. You can use the offers to engage with past customers in your marketing database.

2

Customers share the offer easily across social networks and email

Customers can share the offer on Facebook, Twitter, Pinterest, LinkedIn, email, and more in just a few clicks. They don’t even have to write anything. Making it easy ensures everyone who wants to share actually does. That’s why we generally see 20-60% of customers sharing the offer in one or more places.

3

Friends see a landing page that builds trust and excitement so they’re more likely to buy

After the friend clicks the link, they see a landing page that explains the deal your customer gave them. It also has a discount code and countdown timer. By building trust, making the offer easy to use, and creating a sense of urgency, Curebit-referred friends are more likely to purchase than other shoppers.

4

When a friend buys, we reward the original customer and keep the process going.

Once a friend buys, we send your original customer a Thank You email along with a reward for their loyalty. The friend unlocks a fresh offer to share with the people they care about, and the referral cycle starts over.

The Spark Commerce Incentives Advantage

What You Get With Incentives

• Everything Included With Self-Service Spark Commerce

  You get the post-purchase referral system, powerful reporting, A/B testing, integrations, reward management, and outstanding support

• More Campaign Types

  Enterprise Curebit adds campaign types for affiliates, email campaigns, and subscription (SaaS) products

• More Powerful Testing Capabilities

  Multivariate testing lets Enterprise customers significantly increase the number of experiments they can test

• More Channels for Customer Sharing

  In addition to Facebook, Twitter, and Email – Enterprise supports channels like Pinterest and LinkedIn

• More Customization and White Labeling

  Everything can be customized to work with your branding – pages, emails, and URLs

• Managed Campaign Services

  Enterprise Account Managers help you execute successful campaigns and improve them over time

• Unlimited Transactions

  Our platform scales well for very large companies. Enterprise accounts also have flexible volume pricing

• Risk-Free 30 Day Trial

  Give us 30 days to prove our value, no commitment required. If you’re not happy, we’ll refund your subscription fee